Hiwassee Products Privacy Policy
Last Updated: February 22, 2025- Introduction
Hiwassee Products ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website www.hiwasseeproducts.com, (the "Site"), opt into SMS communications, and your choices regarding that information.
- Information We Collect
We may collect the following types of information:
Personal Information: Information you provide directly, such as your name, email address, mailing address, phone number, payment details, and any other information you choose to provide when you create an account, place an order, communicate with us, or opt into SMS messaging.
Automatically Collected Information: Information we collect automatically when you visit our Site, such as:
• Your IP address, browser type, device type, operating system, and browsing behavior.
• Details of your interactions with the Site, including pages viewed, time spent on each page, and links clicked.
• SMS interaction data, such as message delivery status, timestamps, and responses.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with the Site. For detailed information on our use of cookies, please refer to our Cookie Policy.
- SMS Communications and Compliance
If you consent to receive text messages from Hiwassee Products, you may receive text messages related to order confirmations, shipping notifications, customer support and service-related updates. Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, email dataprivacy@hiwasseeproducts.com
Message Frequency: Our SMS message frequency will be from 0 to 500 text messages daily across all users.
Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
Opting Into SMS Messages
By providing your mobile number, you expressly consent to receive SMS messages from Hiwassee Products regarding:
• Order confirmations and shipping notifications.
• Customer support and service-related updates.
Message frequency may vary. Standard message and data rates may apply.
Opting Out of SMS Messages
You can opt out of SMS communications at any time by:
• Replying STOP to any message received from us.
• Contacting us at dataprivacy@hiwasseeproducts.com with a request to unsubscribe.
• Using the unsubscribe link provided in SMS messages where applicable.
Upon opting out, you will receive a confirmation message, and no further SMS messages will be sent to your number unless you re-subscribe.
- How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfill your orders, including sending SMS and email confirmations.
• To communicate with you, respond to your inquiries, and provide customer support.
• To personalize your experience on our Site and recommend products that may interest you.
• To analyze and improve our Site, products, and services.
• To comply with applicable laws, regulations, and The Campaign Registry (TCR) compliance requirements.
- Sharing Your Information
We may share your information with the following parties:
Service Providers: Third-party vendors and service providers who perform services on our behalf, such as SMS gateway providers, payment processing, order fulfillment, and email communication.
Analytics Providers: We share anonymized or aggregated data with analytics providers to help us understand and improve our services.
Legal Compliance: If required by law or to respond to legal processes, we may disclose your information to regulatory authorities or law enforcement.
SMS Consent Process: Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Your Choices
Opt-Out of Marketing Emails and SMS: You can opt out of receiving marketing emails from us by following the unsubscribe link in the emails or by contacting us directly. SMS opt-out instructions are provided in Section 3b.
Request Data Access or Deletion: Contact us at dataprivacy@hiwasseeproducts.com to request access, modification, or deletion of your personal data.
Manage Cookie Preferences: To manage your cookie preferences, please visit our Cookie Policy.
- Children's Privacy
Our Site and SMS services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected such information, please contact us immediately.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site with a revised date.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Phone: 423-436-0502